loket Terms of Use

These terms set out the conditions under which we at loket provide our service. When you open an account on loket, you agree to these terms. Our platform is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited.

This page covers account eligibility, deposits and withdrawals, bonus terms, game rules, dispute resolution, and our jurisdiction notice. We encourage you to read these terms carefully before you join loket. If you have questions about any part of these terms, our support team can help clarify.

Account eligibility and opening on loket

To open an account on loket, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. You must provide accurate information during registration: your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity and comply with anti-money-laundering regulations.

You are responsible for keeping your password confidential. If you suspect someone has accessed your account without permission, contact our support team immediately. We recommend enabling two-factor authentication on your loket account for added security.

We reserve the right to suspend or close your account if we discover that you have provided false information, opened multiple accounts, or violated these terms. If your account is closed, any remaining balance will be returned to your original payment method, subject to verification.

Deposits and withdrawals on loket

Before you withdraw funds, we require identity verification (KYC). You must upload a photo of your national ID and proof of your residential address. This process protects both you and loket from fraud. Verification typically takes a few minutes and is a one-time requirement.

Withdrawals are processed to your original payment method. We do not charge withdrawal fees. Subject to banking hours and verification windows, your funds should arrive within a standard timeframe. If a withdrawal is delayed, contact our support team for assistance.

We reserve the right to review any withdrawal request to verify it matches your account history and deposit pattern. If we detect unusual activity, we may ask for additional information before processing your withdrawal.

Bonus terms on loket

From time to time, we offer bonuses to new and existing account holders. Any bonus offer on loket comes with specific terms, which we display clearly before you claim it. Bonuses may include deposit matches, free spins, or free bets. Each bonus has a playthrough requirement—the amount you must wager before you can withdraw bonus funds.

Bonuses are subject to expiration. If you do not use a bonus within the specified timeframe, it will be forfeited. We reserve the right to cancel or modify bonus offers at any time. If you have questions about a specific bonus, our support team can explain the terms.

Playthrough requirement

The amount you must wager before bonus funds can be withdrawn.

Bonus expiration

Bonuses expire if not used within the stated timeframe.

Bonus cancellation

We may cancel or modify bonuses at any time.

Game rules and fair play on loket

All games on loket—slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, as well as live-dealer tables like blackjack, roulette, baccarat, and Dragon Tiger—operate according to published rules. We display these rules before you play. Slot games use certified random-number generators. Live-dealer games use real cards, real dice, or real wheels, with outcomes determined by physical action.

We do not manipulate game outcomes. We do not offer guaranteed wins or guaranteed returns. All games carry house advantage, meaning that over time, the odds favour loket. We encourage you to set a budget before you play and stick to it. Never bet more than you can afford to lose.

If you believe a game outcome was incorrect or unfair, contact our support team with details of the session. We will investigate and respond within a reasonable timeframe.

Dispute resolution and complaints

If you have a complaint about your loket account, a game outcome, a bonus, or any other aspect of our service, contact our support team via email or in-app messaging. We will acknowledge your complaint and investigate. Our goal is to resolve disputes fairly and quickly.

If you are not satisfied with our response, you may escalate your complaint. We will provide you with information about further steps, which may include independent dispute resolution. We take all complaints seriously and are committed to resolving them in good faith.

Data protection and privacy on loket

We at loket protect your personal data using industry-standard encryption and security practices. Your data is stored securely and is not shared with third parties without your consent, except where required by law. We use your data to verify your identity, process deposits and withdrawals, comply with anti-money-laundering regulations, and improve our service.

For full details about how we collect, use, and protect your data, please read our privacy policy. You have the right to request access to your data, correct inaccuracies, or request deletion, subject to legal requirements.

Prohibited conduct on loket

We prohibit the following conduct on loket:

• Opening multiple accounts to claim bonuses multiple times or circumvent our terms.
• Using automated tools, bots, or scripts to access loket or place bets.
• Attempting to manipulate game outcomes or exploit system vulnerabilities.
• Engaging in money laundering, fraud, or other illegal activity.
• Harassing our support staff or other account holders.

If we detect prohibited conduct, we will suspend or close your account and may report the matter to relevant authorities.

Limitation of liability

loket provides its service on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or free from viruses or malicious code. We are not liable for any indirect, incidental, or consequential damages arising from your use of loket, including loss of profits or data.

Our total liability to you for any claim arising from these terms or your use of loket is limited to the amount you have deposited on loket in the twelve months preceding the claim.

Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify you via email or in-app message. Your continued use of loket after such notification constitutes your acceptance of the updated terms. We encourage you to review these terms periodically.

Summary

These terms govern your use of loket. By opening an account, you agree to these terms and our privacy policy. Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law.

If you have questions about these terms, contact our support team. We are here to help clarify any aspect of your loket account or our service. Whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, our support staff are available via email and in-app messaging.

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