loket Privacy Policy

This page describes what we collect when you use loket and how we keep that data protected. When you open an account, deposit funds, or play games on our platform, we gather information to verify your identity, process your payments, and comply with anti-money-laundering regulations. We take data protection seriously and use industry-standard encryption and security practices.

We at loket are committed to transparency about how your data is handled. This policy explains what information we collect, how we use it, who has access to it, and what rights you have. If you have questions about your data or how we protect it, our support team can provide clarification.

What we collect when you use loket

We collect different types of information depending on what you do on loket. When you register an account, we ask for your full name, date of birth, email address, phone number, and residential address. This information is required for identity verification and to comply with anti-money-laundering laws.

When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record transaction details including the amount, date, and payment method. We use this information to process your request and detect fraud.

We also collect technical information: your IP address, browser type, device type, and pages you visit on loket. This helps us understand how our platform is used and identify technical issues.

How we use your data on loket

We use the information we collect for specific purposes:

• Identity verification: We verify your identity to prevent fraud and comply with anti-money-laundering regulations. This is a legal requirement.
• Payment processing: We use your payment information to process deposits and withdrawals. This includes sharing minimal details with payment providers.
• Account management: We use your account activity data to calculate your balance, generate statements, and respond to your inquiries.
• Fraud detection: We analyse your account activity to detect patterns that might indicate fraud, money laundering, or other illegal activity. If we detect suspicious activity, we may suspend your account pending investigation.
• Legal compliance: We may be required by law to share your data with government agencies or law enforcement.

We do not use your data for marketing without your explicit consent.

Third parties and data processors on loket

We work with third-party service providers to operate loket. These include payment processors, hosting providers, and identity verification services. We require all third parties to protect your data and use it only for the purposes we specify.

Our servers may be located outside your jurisdiction. When we store your data on external servers, we ensure those servers meet industry-standard security requirements. Data transfers are encrypted using SSL (Secure Sockets Layer) technology.

Payment processors

We share minimal payment information with processors to complete transactions.

Hosting providers

Our platform and data are hosted by third parties who operate under strict security agreements.

Verification services

We use third parties to verify your identity and check you against sanctions lists.

Your rights regarding data on loket

You have rights regarding your data. You can request access to all information we hold about you. You can ask us to correct inaccuracies. You can request that we delete your data, subject to legal requirements—for example, we may need to retain transaction records for anti-money-laundering compliance.

To exercise any of these rights, contact our support team via email or in-app messaging. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Cookies and tracking on loket

We use cookies and similar technologies to remember your preferences and improve your experience on loket. Cookies are small text files stored on your device. They help us identify you when you log in, remember your language preference, and detect fraud.

You can control cookies through your browser settings. If you disable cookies, some features of loket may not function properly. We use both essential cookies (required for the platform to work) and optional cookies (for analytics and personalization). We do not use cookies for marketing purposes.

Data retention on loket

We retain your data for as long as necessary to provide our service and comply with legal requirements. Account information is retained while your account is active. Transaction records are retained for at least seven years for anti-money-laundering and tax purposes. If you close your account, we retain the minimum data required by law and delete the rest.

Security practices on loket

We at loket use industry-standard security measures to protect your data. All data transmission is encrypted using SSL technology. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration tests. Staff access to sensitive data is restricted and logged.

However, no security system is perfect. We cannot guarantee that your data will never be compromised. We encourage you to use a strong, unique password on loket and enable two-factor authentication for additional security.

Contacting us about privacy on loket

If you have questions about this privacy policy, how we handle your data, or how we protect your information, contact our support team. You can reach us via email or in-app messaging. Whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, our support staff are available to address your privacy concerns.

We may update this privacy policy from time to time. If we make material changes, we will notify you via email or in-app message. Your continued use of loket after such notification constitutes your acceptance of the updated policy.

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